well, you could certainly identify with what kathleen sebelius went through. a former governor of kansas put on the spotlight. what is your perspective from florida, where a lot of people are complaining, for instance, about being kicked off their current insurance. i know you have been a supporter of obama care, but this rollout, could this have been prevented? >> well, obviously kathleen sebelius, who did a very good job today, i thought, took responsibility for the implementation that didn't take place that she hoped had taken place. i would say this. it's difficult to explain to people why someone would get a letter that says we're taking you off your health insurance, and in florida they actually said, but you're going to be able to get better health insurance because you're going to be able to apply for this new health insurance. you're not going to lose the one you have until you have the opportunity to sign up for the affordable care act. here at least, i think blue cross blue shield in particular was careful in their correspondence. but it's very diff